Terms & Conditions
To keep our space fair, safe, and enjoyable for everyone, we’ve outlined a few simple terms that apply when booking classes, private sessions, memberships, or events with us. By booking classes, private sessions, memberships, or using our website, you agree to be bound by these Terms & Conditions. We reserve the right to change, update or reissue these Terms and Conditions at any time. Any such changes will be posted on our website and the customer agrees to be bound by such changes.
References to “we”, “us”, "our" and/or “the studio” in these Terms and Conditions is a reference to Mii Studio Limited.
General: All sessions at Mii Studio need to be booked and prepaid to secure your spot. Purchases are for your personal use only and each pass or membership has its own expiry date, so we encourage you to use them within the timeframe to get the most out of your practice. Any unused sessions that expire cannot be refunded, credited, or extended.
Your safety is at the heart of what we do. Please arrive on time (or 10 minutes prior to the scheduled class time if you are new) so we can start together, and grip socks are mandatory in all classes for hygiene and support.
Pilates is a physical practice and comes with its own risks - please let us know if you’re pregnant, injured, or managing any health conditions. Participation is at your own discretion, and Mii Studio and its instructors cannot be held responsible for injuries or loss except where required by law.
From time to time, we may need to adjust class times, substitute instructors, or change our studio hours. We’ll always do our best to minimize disruptions and let you know in advance where possible. While we make every effort to minimize disruption, no compensation is offered for schedule changes, though credits or reschedules may be provided at our discretion.
For added peace of mind, CCTV with audio operates in our studio for safety, security, and training purposes. Only authorized staff can access footage, and it is stored only as long as necessary.
Cancellation and No Show Policy: We know life doesn’t always go to plan, and sometimes things pop up at the last minute. To keep things fair for everyone, we ask for at least 12 hours notice for group classes and 24 hours notice for private sessions if you need to cancel. If a cancellation is made after this window, the session will be forfeited and a $5 late cancellation fee will apply for group classes. If you’re unable to attend and don’t cancel your booking, a $10 no-show fee will apply. If you cancel or do not attend a private session, a $50 no-show fee will apply.
These fees aren’t about being strict - they simply help us keep classes running smoothly and ensure every spot can be enjoyed by someone who is ready to move with us, and also fairly compensate our instructors for the time they have spent on planning and preparing for your class or session. Please note that missed or cancelled sessions outside the cancellation window can’t be refunded or credited.
Refund Policy: All purchases are generally non-refundable. In exceptional circumstances, refunds may be considered at the discretion of management. You are welcome to exchange a service for another offering or gift it to a friend.
Memberships: At Mii Studio, our memberships are designed to support your ongoing practice and help you create lasting change in both body and mind. We see memberships not just as a way to book classes, but as a commitment to yourself - and we’re here to support you along the way. Memberships include a minimum commitment period of 6 months (unless otherwise stated), are billed weekly, and can be paused for travel or medical reasons for up to 4 weeks within a 12-month period. Any paused time simply extends your membership by the same number of weeks, so you never lose out. Additional fees and dishonour fees will be incurred if membership payments fail on the scheduled payment date.
We kindly ask for 4 weeks notice for any changes, pauses, or cancellations. If you need to cancel before the end of your minimum term, an early cancellation fee of 25% of the remaining term’s total fees will apply - this helps us honor the commitment we’ve made to our instructors and community while still giving you flexibility.
Although we may review our pricing from time to time, the price you join on is locked in for the entire duration of your membership. If you decide to cancel and rejoin later, you’ll be welcomed back at the current membership rates and terms available at that time. Membership benefits and member-exclusive events are always listed on our Memberships page, and all payments are processed securely through Stripe and Mindbody.
Waitlist Policy: If a class is full, you can join the waitlist and you’ll be automatically notified if a spot opens up up to 1 hour prior to the waitlisted class time. Please remove yourself if your plans change so another client can join. You will receive an automatic notification via email or text up until 1 hour before the class (depending on your alert configuration in Mindbody and on your Mindbody app) if you are moved from the waitlist to the class. If you are unsure if you have this set up on your mobile device or through your Mindbody account, then please ask for assistance by calling the studio. The cancellation policy will still be enforced for clients that are moved from the waitlist into the class that late-cancel or fail to attend a class.
We may update these Terms & Conditions from time to time. The latest version will always live on our website, and by continuing to book and attend sessions, you’re agreeing to them. These terms are governed by New Zealand law.
If you have any questions, or would like to discuss private sessions or special arrangements and events, please reach out to us anytime at hello@miistudio.co.nz.